CCTV emails blocked

[solobay]

Last week my cctv system stopped sending emails.

On investigation turns out that the cctv is handshaking with the email server but when the email itself is sent it appears to be blocked.

The 123-reg email support team investigated this and suggested that - "Looking at the email logs I could find a failed authentication log from a Virgin Media IP that is blacklisted. "

"You could check with your ISP to remove that IP from the blacklist and test your device again after that."

I have the IP address they reckon Virgin is blocking and need to understand the issue and how to resolve it!

[solobay]

Don't know what happened in the message trail but issue not resolved - 

[Kain_W]

Thanks for getting back to us on this, 

Regarding the matter, have you not received any emails at all?

Let us know,

[solobay]

Outbound emails stopped getting through from the system about 2-3 weeks ago

I;ve changed the email acct to another one and that works so question would be why is the other one apparently being blocked (according to 123-reg support team)

It works ok on other platforms, such as outllok and Ipad - just the cctv that stopped with no changes having been made to it

[solobay]

Problem nit resolved but found a workaround that does