Blueyonder emails missing

[Mairangi]

I have a blueyonder email mailbox shared with my wife - she has hername@blueyonder.co.uk and I have myname@blueyonder.co.uk all emails come into the 'myname' account setup on Outlook 365 on my pc. They also come into the 'myname' account on the VM web email system as well. 

Recently I have missed emails that I know were sent to me, a notification appears on my pc but when I click on it, I get a pop-up saying that "no message with that subject can be found". The message is not on the VM email site either, it doesn't go to spam or anywhere, just seems to vanish into thin air.

Most of the missing messages appear to be for purchase confirmation or item delivery schedule messages.

I believe that this is because the message being sent is encrypted by the sender and can only be sent to me, so the so-called joint mailbox rejects it - but it doesn't tell the sender, so they don't know it hasn't been delivered.

Is there anyway to split this account or delete one email account from this to create a single one in my name only?

I know VM will eventually cease providing an email service, so I presume that it will be better to create new email addresses for both of us, but it will be a right work-up to notify everyone who have my blueyonder address that I've changed it after 30 years.

 Anyone have any recommendations other than gmail for a reliable email provider?....or an easy way to change my email address logged with hundreds of people and businesses?

[Graham_A · Accepted solution]

"Is there anyway to split this account or delete one email account from this to create a single one in my name only?"

The answer to this part is no.  One of the emails is an alias of the other and they share the same inbox.  There is no way to delete the alias without deleting the parent address.

Gmail has some quirky features as regards labels rather than folders.  MS Outlook emails operate in a more standard way and do allow for alias emails to be created as used to be the case with blueyonder.

[coenoby]

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@Mairangi wrote:

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"Most of the missing messages appear to be for purchase confirmation or item delivery schedule messages"

The most likely reason for that is that they are failing VM's authentication checks that ensure the email has not been sent by a scammer.

Automated email responses such as automated transactional emails, like those you describe, often fail VM's checks because of discrepancies in the way the sending organisation's  email software has been setup. VM thinks that the sender's email address has been spoofed (faked). That's been reported here many times. There is no way you can get round it except to switch to using an email account from one of the dedicated email providers. (See the link below)

"Is there anyway to split this account or delete one email account from this to create a single one in my name only?"

If emails sent to your wife's email "hername" address are also appearing in your "myname" email account it would seem that your wife's email address is not actually a separate email account but merely an alias address for your email account,

The ability to set up alias addresses was a feature of the Blueyonder email service. 

So it may seem strange but at the moment there is actually only one email account - that's your "myname" account but it has two email addresses, "myname" and "hername".

There is no way to make the "hername" address into a standalone email account.

 "Anyone have any recommendations other than gmail for a reliable email provider?"

See here from some ideas   https://www.lifewire.com/best-free-email-accounts 

"..or an easy way to change my email address logged with hundreds of people and businesses?"

Sorry, the only way is to work though them one by one.

I hope that all helps a bit.

Coenoby

[Mairangi]

Thanks very much, looks as though I've got a lot of work ahead.

[David_Bn]

Do please feel free to keep us updated @Mairangi, and if further support is needed, we shall be here to help where possible.

Have a great weekend,

David_Bn

[用心棒]

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@Mairangi wrote:

I have a blueyonder email mailbox shared with my wife - she has hername@blueyonder.co.uk and I have myname@blueyonder.co.uk all emails come into the 'myname' account setup on Outlook 365 on my pc. They also come into the 'myname' account on the VM web email system as well. 

Recently I have missed emails that I know were sent to me, a notification appears on my pc but when I click on it, I get a pop-up saying that "no message with that subject can be found". The message is not on the VM email site either, it doesn't go to spam or anywhere, just seems to vanish into thin air.

⋮

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For the notification to appear means the email was successfully delivered to your mailbox so something is causing the email to be deleted / moved after receipt. If the missing email cannot to be located elsewhere in your mailbox, like your Trash folder, and a mis-configured email client it not the cause then consider trying the following:

• sign into webmail
• select ⚙ > E-mail > Filter Rules and create a new rule similar to the following to copy all emails received from your Inbox to Temporary folder:
  
• when an email next goes missing see if it still exists in the Temporary folder created for the above filter rule; if it does then a mis-configured email client(s) maybe the cause.

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[Mairangi]

Thanks, but I have just tried  that idea with the temporary folder - I asked the original site to resend the emails that I missed which they did, with confirmation of sending but they still aren't getting through, their ordinary messages come through ok but not the receipt of purchase or confirmation of order emails.

I got notifications for them all in Windows but the two purchase or confirmation emails are nowhere to be found  not in Outlook, on The Virgin Media email site or in the temporary folder.....

I can only assume that, as coenoby has suggested above, that they are failing VMs authentication checks, perhaps as they are received, I automatically get a notification but in the same split second of same time the system removes them.

Anyway, I have now created another free email account so will use that instead of the Blueyonder one and see how that goes......