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Blueyonder email hacked

Mbeth51
Joining in

I use a Blueyonder email and today I’ve had my Netflix and Vinted accounts’ passwords changed. Looks like this email address has been hacked. In my virgin media this email no longer shows and it’s only a gmail that is there which I also use occasionally.

Is there a way to change this Blueyonder email password or do I need to close it down? If it has been compromised what can I do?

10 REPLIES 10

Graham_A
Very Insightful Person
Very Insightful Person

@Mbeth51 Have you previously changed the username for the blueyonder email address to a Gmail address?  VM know require a third party email address to be set as the username.

Once you have made the change it is the third party email address that appears in the My Virgin Media account rather than the underlying blueyonder email address.  You should still be able to change the password if you can access the My Virgin media account concerned.  A verification code will be sent to the third party email address to confirm the change.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Hi 

no I haven’t changed anything on the Blueyonder. It doesn’t even appear in my additional email accounts on my virgin account

Hi @Mbeth51, thanks for your post and a very warm welcome to our Community Forums!

Sorry to hear of the hacking of your @blueyonder account.

Have you been able to go through the forgotten password route on the E-Mail account at all to make a change to the password at all?

Thanks

David_Bn

No. I have changed my email address to my gmail but when I go into virgin media mail accounts it says that currently there isn’t one available or it may have been locked etc? I have no clue how to get into the blueyonder email to change a password or do anything g with it? 

I am sorry to hear this.

Let me send you a DM and we can check this out.

Matt - Forum Team


New around here?

Mbeth51
Joining in

Can anyone help me with this from the technical team please? Still unresolved.

Mbeth51
Joining in

Still not resolved and getting worried

Sorry to hear this isn't resolved for you yet @Mbeth51 

I can see one of my colleagues is supporting you on this already via private message. 

Should you've any further questions at all on this, please do reach out to my colleague via private message and they'll work to assist getting this resolved for you.

Here to help 🙂
Virgin Media Forums Agent
Carley

Hi I am having the same issue but I need my blueyonder account closed immediately. Could you please message me so I can sort as it’s causing me a lot of issues.

its an old blueyonder account that’s been hacked .