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Alarm! I hacked you and stole your information and photos.

Tuning in

Ive just received this email?They seem to have my password for this particular email account and they want 500$ in bitcoin.What to do?



Login and change password and ignore the email.

1.2Gb/100Mb in Oxford (area 31) using SH5

Alessandro Volta

And if you have been careless enough to use the same password on other sites, change them too.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

And once you have done that enable 2FA on everything that offers it. 

Cancel VM here
Complain to VM
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Up to speed

Same thing happened to me a few years ago, change your password ASAP as per the users advice.

If they really had the photo's or access, they would have done something about it before emailing you. (got to love 2 factor authentication these days.)

I also replied to the their email afterwards stating to "bring it on". Never heard or received anything from them since.

Tuning in

trouble is its an old ntlworld account-how to change password ?

Very Insightful Person
Very Insightful Person

@jackydog If the email address is no longer connected to a current VM broadband account then the VM Forum Team should be able to arrange for it to be deleted.

As other posters have said this type of scam email is quite common and rarely genuine.  Suggest that you wait for the Forum Team to reach this thread in a day or so and just ignore the fake scam email.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Alessandro Volta

Wait for the VM forum team to reply here (usually within a few days) and they will arrange to delete it for you.

Sometimes the bitcoin threat email is just a hoax (I have had the same one myself in the past) but sometimes the scammers do use the old email account/password to start their scamming activities (such as emailing your contacts and trying to access other services and set up new ones with the email login/password).

As advised by others above, if you have used that login/password combo elsewhere change those accounts now so that each has a unique password and set up two factor authentication on your accounts where possible.

If you think that old NTL email address may still be logged on any services you still use, remove all traces of it from your online accounts.

Hi Jackydog 👋

Welcome back to community! Thanks for posting. 
So sorry to hear these concerns about your email address. We can take a closer look at the inbox for you to help get this locked or deleted if needs be. We would also recommend updating the password like members of the community have advised above. 

Let us know how you get on with this in your PM response. (I will send you a PM now to offer further support) You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞


Joining in


I have received exactly the same email and currently unable to access my email account that I've used for over 20 years. My password no longer works - and I cannot reset as told I don't have a virgin media account. I've tried all the support routes and none have been able to help.

I am still receiving emails through my email application so I can receive, I just cannot login to my online account to be able to change my password or send new emails. Any help the forum team can provide to help me get back into my account is much appreciated. Having had this account for so long, it is embedded into much of my life and I am struggling without it. 

Many thanks