That doesn't really help with this. I see it as an additional email on my account. Son has tried to resolve, but VM say they won't speak to him as it's my account not his, but I can't see a way of logging this anywhere
Hello Cheesyfeet
Sorry to hear of the email access issues on the mailbox set up for your son, we understand the frustration and appreciate you taking the time to raise this via the forums.
We have support here for additional email addresses, can you let us know if these have helped resolve the issue or if you have spoken to the team.
Thanks for the link, unfortunately those don't work for my son. He's telling me if he tries to login on webmail, he just gets taken straight to https://www.virginmedia.com/help/virgin-media-mail-unavailable
I've not spoken to the team yet
