cancel
Showing results for 
Search instead for 
Did you mean: 

Account unavailable

SandraDJ
On our wavelength

I am fuming.

I just get a message to say that my Virgin Media mail account is unavailable.  I was certainly able to access it first thing this morning.  I have been on the phone to Virgin, and they will look into it.  The time frame is 3-5 days!

That is absolutely unacceptable.  The problem has to be at their end, and it isn't the first time that it has happened.

3 REPLIES 3

SandraDJ
On our wavelength

This situation with email is absolutely ridiculous.  My email addresses are for personal use.  I have one that I use when I sign up to mailing lists etc.  That is the one that I can't get into.  I keep getting a message to say that I have entered an incorrect password.  The password was saved in the browser.

jpeg1
Alessandro Volta

Have you tried a different browser? 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Hi @SandraDJ, thank you for your posts.

We're sorry to hear about the problem you've been having and that you feel this way 😔

I can see you've spoken to the team since your latest post. Has the problem now been resolved?

Please pop back to us at your earliest convenience.

Thank you for your support @jpeg1 👍

Regards,
Daniel