Access to email listed in my account, can't reset password

[spiritfs]

I need access to one of the email accounts listed under my account settings, when I log into my virgin media account.. The website won't let me reset the password, how do I access it.

I am and have been a virgin media customer for over 20 years, and the email that's listed that I need access to is an ntlworld.com one

could someone .essage me with how I can resolve this?

[Adduxi]

VM have changed the email systems.  There are no longer “sub” accounts.  So if you had a primary mail and two sub mails, you now need 3 3rd party email addresses, one for each. 

[Graham_A]

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@spiritfs wrote:

I need access to one of the email accounts listed under my account settings, when I log into my virgin media account.. The website won't let me reset the password, how do I access it.

I am and have been a virgin media customer for over 20 years, and the email that's listed that I need access to is an ntlworld.com one

could someone .essage me with how I can resolve this?

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Each email address now has its own My VM account
Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.
First sign out of the primary account.  Then sign into the secondary account here: https://www.virginmedia.com/my-virgin-media using the email address concerned or if you have already changed the username to a third party email address that username and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.
If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password
If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email or wait for a VM Forum Team staff member to respond to this thread.