Forum Discussion

john-wiggins's avatar
john-wiggins
Tuning in
4 years ago

Access to an old Virgin Media blue yonder email account

I have an old blueyonder email account that it would be useful to recover some important emails from. Can someone contact me to help with this? The address is still active as I still receive emails f...
Blueyonder
old
Zoie_P's avatar
Zoie_P
Forum Team (Retired)
4 years ago

Hi John-Wiggins, 

Thank you for your post and welcome to the forums 🙂 

I am sorry you are having email issues.

Can you please confirm if you have active virgin media services?

Zoie

  • john-wiggins's avatar
    john-wiggins
    Tuning in
    4 years ago

    Yes I do - I can give you my account number if required.

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      4 years ago

      Hi john-wiggins, 

      Thanks for coming back to us on this one. 

      As you're an existing customer, you should be able to access the email address directly. You will need to log in to My VM here. Once logged in, go to the Manage My Profile section and you can reset the password to the email account. 

      If the email address isn't there then it's likely connected to a different account you may have held in the past. If this is the case then we'll need to look in to things further to check. 

      Let me know how the above goes first and we'll take it from there. 

      Thanks, 

      • john-wiggins's avatar
        john-wiggins
        Tuning in
        4 years ago

        Thanks - I checked my current account and there are no additional accounts attached to my account, so it probably isn’t linked. Is there still something that can be done?