VM can/does sometimes send collectors out to recover equipment from customers who are leaving VM.
There would not be much a thief could do with stolen VM equipment as each equipment item has to be matched and activated against a customer's account. Most likely this was an admin/address mix up. Did the person give you any particular cause to think they were not there for a legitimate (mistaken) reason?
Did you check the name, account, equipment details from the person who called or verify their identity? Were they in VM uniform or driving a VM-marked van or had a VM ID badge number?
