Forum Discussion

mojo_working's avatar
mojo_working
Joining in
12 months ago
Solved

Leaving Virgin Media after over 20 years.

Well after over 20 years with ntlworld then Virgin I'm finally leaving. After numerous hour long failed attempts to agree a new contract via telesales and chat lines we're nearing the end of the 30 d...
  • Alby41's avatar
    Alby41
    11 months ago

    Hi ... if you agree a new deal over the phone ...you can only believe a written contract in black and white sent to you as an official document ... an email is nothing especially when no terms. prices , facts are even included ..  what a load of b _ _ _ o _ks ...you have been told I have to say .. you agree a price .. get sent contract and be happy ..amazed a CS agent told you this .. verging on a falsehood ..shame on VM if you have been told this .. just saying🤒

carl_pearce's avatar
carl_pearce
Community elder
12 months ago
mojo_working wrote:

Well after over 20 years with ntlworld then Virgin I'm finally leaving. After numerous hour long failed attempts to agree a new contract via telesales and chat lines we're nearing the end of the 30 day termination period. I've been emailed a contract by a telesales agent which on scrutiny contained no service details of the broadband/TV/telephone package on; nevertheless the agent said I should accept this because  told me all I needed to know over the phone! A 'please stay with us'  email contract offer was made some weeks later via a link which could not open the contract details  and which suggested I therefore contacted the chatline; said chat line staff said they could not activate the email offer. You could not make it up. As said by many others, customer focus and service is at the bottom of the Virgin Media list of priorities. I suspect VM must be loosing customers at a rate of knots. Will  VM still exist in a year's time?

Yes, it will take much longer than that to self distruct based on the current customer count.

pedlar1's avatar
pedlar1
Up to speed
2 months ago

Hi Carl

Well said , I`d have given 10 Kudos.

Happy Christmas and New Year