What going on virgin?

What going on virgin?

It took eight weeks to articulate the issue, and it was resolved promptly upon formal complaint. We are now experiencing a recurrence of the problem.

Each software update disables subtitles, indicating that the issue is not hardware-related. The necessity of filing repeated complaints to communicate the problem to customer service is inefficient. For the past two weeks, until five days ago, I was satisfied that both U & Alibi offered subtitles. However, subtitles have since been discontinued and completely removed from these platforms. Furthermore, I've observed that this issue extends beyond Alibi to other programs available on catch-up services, consistently resulting in an error message.

Why is there a perceived need for continuous software updates, especially when current versions are functioning optimally? It appears that accessibility considerations are frequently overlooked during these updates.

I have previously lodged a complaint regarding billing discrepancies and erroneous charges. This matter is currently being addressed through the Communication Ombudsman. I have also included concerns about the accessibility of television services in my complaint to the Ombudsman.

Since joining in June, I have encountered persistent issues with television billing errors, incorrect charges, and technical problems related to subtitles.

My broadband service is satisfactory; however, the television service has been problematic. I am inquiring if others have experienced similar issues with billing errors, including additional charges that Virgin Media has refused to remove or refund, despite acknowledging the errors. This is the reason I am pursuing resolution through the Communication Ombudsman.