I've put la vuelta highlights my watchlist today which is showing on quest HD, came ro watch it tonight and only the episodes from tnt sport are there, which I don't subscribe to.. Any reason why what I've added to my watchlist isn't there? So annoying, left sky to join virgin, and seems not what it's sold to be..
[Mod - title edited for clarity]
For what it is worth, the programme description is now right going forward, in that it correctly refers to the 2025 race and is in line with other platforms.
On the other hand the programme guide still indicates that the races from Quest HD won't be on catch-up, so can only be watched as broadcast [or the coverage on TNT Sports which is on catch-up but for a subscription].
Wouldn't it be great if there was some way to record a broadcast when it was on, so you could watch it when you wanted. Maybe one day in the future they will come up with such wondrous technology...
Virgin Stream in concept is very good and for the channels that have Virgin recording all of their programmes, keeping them on their servers for a week, and so you can go backwards in the EPG and watch any programme, in my view it works superbly. The best example [with only very few issues] are the Sky Sports channels, but that is one of a decreasing number of examples of channels that allow anything other than live streams with limited pause. You can watch any programme from the past seven days whenever you want.
Unfortunately there are three increasing problems:
WBD owns TNT Sports and Discovery+, and live events are all streamed by Discovery+ with some broadcast by TNT Sports. WBD also owns Quest and uses Quest to showcase its huge archive and to maintain Quest's niche sports highlights.
Anyone keen on live sports may well have to subscribe to TNT Sports.
Well that's poor. I left sky to come to virgin, sky had a much better and easier interface, virgin in comparison is quite poorly set up. Not being able to watch shows you put into your watchlist is terrible..
Forum TeamHi aptp66 👋
Welcome to the community forum! Thanks for posting.
Sorry to hear about your experience trying to record and watch La Vuelta highlights!
Looking at our programming information 👉 https://www.virginmedia.com/the-edit/sport/live-sport-on-tv-this-week it appears that the majority of La Vuelta is showing on TNT Sports - it's just the highlights that are on Quest.
When you selected the content to record, did you do this via the Quest channel specifically? Or did you search it via the main menu and then select 'record series'?
This will help us identify where the issue may be! If you didn't the first time, please try selecting the programme via the guide on the channel you'd like it to record on (Quest) - and let us know if the same issue happens again!
Thanks for your patience whilst we try to get to the bottom of things. All the best. 🌞
I did try and put the highlights in my watchlist from the quest channel but only ones on tnt are showing in it.
Would an option be to swap the stream box for the 360 box instead, so I can record instead of adding to watchlist?
Hi aptp66
I've just performed a quick search on my 360 and there's nothing showing for la vuelta, however there are a number of links directed to youtube. You might be better advised looking on youtube as they are carrying extended highlights of the races.
Regarding the possibility of switching to a TV360 box instead of a Stream box. Stream boxes are now the default offering for new customers. There is a small possibility that if you speak to sales on 0800 183 1234 that they may be able to accommodate your request, however if possible there would be an activation fee of £49.99. Any additional boxes after that would be Stream boxes.
Another problem you may encounter is that if you are on a Full Fibre connection (XGS-PON) then VM's recordable TV set top boxes only work on the older DOCSIS network which uses coaxial copper cables. VM's DOCSIS and XGS PON aren't compatable as without coaxial there are no traditional cable television signals just internet, so VM provide their TV service on the full fibre network over the internet using the Stream (Flex) box, hence no recording facilities.
If you are on an XGS-PON connection then you will have a hub 5x - that's the only available VM hub that works on the new network.
