Forum Discussion

aptp66's avatar
aptp66
Joining in
5 days ago

Watchlist - items missing

I've put la vuelta highlights my watchlist today  which is showing on quest HD, came ro watch it tonight  and only the episodes from tnt sport are there, which I don't  subscribe to..  Any reason why what I've added to my watchlist isn't there? So annoying, left sky to join virgin, and seems not what it's sold to be.. 

 

 

[Mod - title edited for clarity]

11 Replies

  • Hi aptp66 👋

    Welcome to the community forum! Thanks for posting. 
    Sorry to hear about your experience trying to record and watch La Vuelta highlights! 

    Looking at our programming information 👉 https://www.virginmedia.com/the-edit/sport/live-sport-on-tv-this-week it appears that the majority of La Vuelta is showing on TNT Sports - it's just the highlights that are on Quest. 

    When you selected the content to record, did you do this via the Quest channel specifically? Or did you search it via the main menu and then select 'record series'? 

    This will help us identify where the issue may be! If you didn't the first time, please try selecting the programme via the guide on the channel you'd like it to record on (Quest) - and let us know if the same issue happens again!

    Thanks for your patience whilst we try to get to the bottom of things. All the best. 🌞

     

    • aptp66's avatar
      aptp66
      Joining in

      I did try and put the highlights in  my watchlist from the quest channel  but only ones on tnt are showing in it. 

      Would an option be to swap the stream box for the 360 box instead, so I can  record instead of adding to watchlist? 

      • Richardr1's avatar
        Richardr1
        Fibre optic

        You face two problems:

        1. The Virgin EPG is not great, and far from the Sky EPG. It now has the highlights on Quest as highlights from the 2016 race! If you put that on your watchlist then you should get the forthcoming highlights, albeit you may lose it again if they change to the correct year [or some other random year].
        2. Quest is one of those channels where Virgin do not carry a lot of the programmes on catch-up, so you can't use that [I guess it is possible that they might if they get the EPG right, but I wouldn't hold your breath].
  • Well that's poor. I left sky to come to virgin, sky had a much better and easier interface,  virgin in comparison is quite poorly set up. Not being able to watch shows you put into your watchlist is terrible..  

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta

    WBD owns TNT Sports and Discovery+, and live events are all streamed by Discovery+ with some broadcast by TNT Sports. WBD also owns Quest and uses Quest to showcase its huge archive and to maintain Quest's niche sports highlights.

    Anyone keen on live sports may well have to subscribe to TNT Sports.