TS2/3/1/2/ERR_400/302/400 on virgin media flex
Hi I'm getting error code TS2/3/1/2/ERR_400/302/400 on virgin media flex box when trying to access the subscriptions app.
Thanks.
Forum Discussion
9 Replies
I'm having the same error code. I'm being told by other team members that I can't add TNT sport as well. Which looking online isn't true. Please could I have some help.
Similar experience for me unfortunately. Tried to send out an engineer and now it's with a technical team but not sure who and so far not had a further response.
If you could let me know if you do manage to get it resolved and which team that would be much appreciated. Similarly I'll let you know if I get any success
- Matthew_ML
Forum Team
Hey distantdave2001, thank you for reaching out and we are so sorry to hear about your TV issue.
You have mentioned they have flagged to a team, did they raise an IT ticket for you?
If so the work around for this is 5 working day sometimes it could be a slighter longer.
Getting below Error code when I open the subscriptions app on stream box. App won't open at all, just gives the error code
This has only started happening since I renewed my contract last week. I can't do anything on the Myvirgin Media app either (other than view my bill), or the website. If I try and add anything I just get an error message asking me to contact customer service when I click on any links in the Myvirgin Media app.
I had TNT sports on flex which has been removed since I renewed my contract and I can't add back in as there is currently no my way to add any subscription to Flex (app on the stream box giving below Error, Myvirgin Media app not working, and nobody able to help over the phone).
Antone able to help? I'm getting nowhere unfortunately. It seems like some sort of provisioning issue with my account following my renewal.
TS2/3/1/2/ERR_500/402/400
I have had the same issue for nearly two months now. I renewed my contract at the start of October, and was not told during conversations that TNT Sports would be removed. When my new contract kicked in I noticed it had been removed, and was told I could simply add it back on again, however from that point I have been getting this error message on the box, and also unable to do it on the app or online. I've had numerous calls, cases, I've raised complaints, I had an engineer come out, and no one has been able to resolve the issue.
What's been especially frustrating is the poor customer experience - having to explain the issue repeatedly to numerous agents, even when passed from team to team in the same call, agents who don't understand the issue and provide generic, unsuitable advice from a script, promised call backs that never happen, cases being closed as successfully resolved when they haven't.
I was on the phone for 1.5 hours today - at the end, my case was passed from the Fault Management Team (case refs start with FMS) to the Technical team (case refs start with P) and was told it would be resolved in 3 working days and I would get a call back. Let's see, but I do not hold out much hope.
It's a real shame because otherwise I have had no issues with the service, but this experience has been so poor that I will not renew again.
Hi Alex
Exact same issue for me unfortunately. Getting below Error when I open the subscriptions app on stream box.
This has only started happening since I renewed my contract last week. I can't do anything on the Myvirgin Media app either, or the website. Just get error message and told to contact customer service when I click on any links in the Myvirgin Media app.
I had TNT sports on flex which has been removed since I renewed my contract and I can't add back in as there is currently no my way to add any subscription to Flex (app on the stream box giving below Error, Myvirgin Media app not working, and nobody able to help over the phone).
Are you able to help? I'm getting nowhere unfortunately.
TS2/3/1/2/ERR_500/402/400
Same issue for me since renewing my contract last week. Can't access the subscription app on the stream box as getting the same error code with
"Oops sorry we've run into an issue.Pease try again later".
My existing tnt flex subscription has also been removed after my contract renewal and no way to add it back as the subscription app on the stream box just has an error code and the My virgin media app won't let me do anything now other than view a bill.
Can anyone help?
Can someone help me with the same issue please?
- Robert_P
Hello LiamG91
Sorry to hear of the TV Service issues experienced, we appreciate you taking the time to raise this via the forums.
It's been a few days since your post, have you been able to resolve the issue by speaking to the team during this time?
Let us know.
