I've added TNT for £10 and sky sports for £18.75 as I had an offer on my virgin account. But still waiting for my order to be processed and on my stream box I have different prices on there. Is this something anyone else has experienced?
I’m having a nightmare with this. I also took up the sky sports offer for £18.75 and it’s still not activated since last month! I cant even get a response from customer support. It’s so frustrating. I’m just going to leave and get sky! Customer services are awful
When I spoke to live chat yesterday they have told me it will be sorted today so we shall see if they stick to their word or not
Did you both get as far as being sent a revised contract via email?
I've ordered TNT using the offer a few minutes ago and received an emailed contract within a minute or so, so we will see what happens.
Still not activated today now been told to wait 48 hours as there may be a delay, jusy feel liek I'm being fobbed off but I'll wait this time and if still nto sorted think I'll take it further if I can
Hi Rmc17899,
Thank you for reaching out to us in our community and welcome, I am sorry to see the offer you took for TNT Sports and Sky Sports wasn't added when expected and for any inconvenience caused, has this been added since you last post?
Regards
Paul.
Yes it has been added, not for the price e that I was offered online when I took it out but I am being credited £20 a month to offer most of the price difference. I'm happy enough with the solution but definitely not happy woth how hard it was to get it sorted out
So after a whole week spending every day on the live chats. Making a complaint and speaking to a few people on the complaints team. Virgin has agreed to credit my account £20 each month for the rest of my contract to offset the price difference as they weren't able to sort out the online offer I was given. All in all I'm happy with the outcome but it definitely wasn't handled in the best way and definitely will be thinking of going n elsewhere when my contact ends
