Forum Discussion

stevejbev's avatar
stevejbev
Joining in
12 months ago

Stream not available any more but Virgin Tv360 does not need a coax?

I've just spent an hour talking to sales trying to get a Stream Box.  I don't currently have a TV through Virgin at all. So they told me that they don't really have Stream Boxes any more and that I could get a TV 360 box. I said I don't want to have to run coax cables and they repeatedly told me a cable was not required - In the end I agreed. Have I been misinformed about the cable connection?

  • newapollo's avatar
    newapollo
    12 months ago

    Hi stevejbev 

    You have been misinformed, the 360 boxes do need a coaxial connection in order to access live TV.

    Stream boxes are still available, in fact VM have just added around 100 extra channels to the Stream boxes.  See the press release < here > 

    There's also a Stream channel guide < here > 

    You can only have one stream box per household and it can't be taken in conjunction with any other VM TV set top box.   You will therefore need the 360 cancelling before you can take out the Stream box.  Aside from being missold you do have a 14 day period in which to change your mind. 

    https://www.virginmedia.com/tv/stream

    If you scroll down to the FAQ section on the above link it indicates that, "Simply phone 0800 952 2039 or request a call from our team. Our phone lines are open Monday to Friday (8am to 9pm), Saturday and Sunday (8am to 6pm)."

  • newapollo's avatar
    newapollo
    Very Insightful Person
    12 months ago

    Hi stevejbev 

    You have been misinformed, the 360 boxes do need a coaxial connection in order to access live TV.

    Stream boxes are still available, in fact VM have just added around 100 extra channels to the Stream boxes.  See the press release < here > 

    There's also a Stream channel guide < here > 

    You can only have one stream box per household and it can't be taken in conjunction with any other VM TV set top box.   You will therefore need the 360 cancelling before you can take out the Stream box.  Aside from being missold you do have a 14 day period in which to change your mind. 

    https://www.virginmedia.com/tv/stream

    If you scroll down to the FAQ section on the above link it indicates that, "Simply phone 0800 952 2039 or request a call from our team. Our phone lines are open Monday to Friday (8am to 9pm), Saturday and Sunday (8am to 6pm)."