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ianjayne's avatar
ianjayne
Rising star
15 days ago
Solved

Stream box poor connection- keeps buffering

We recently took one of these devices and have it effectively 'on trial' and 'test'  with a view to replacing our Sky mini boxes in the fullness of time.

Currently it's sited in the kitchen about 3 metres from the router and in between it and a pod.  Only two walls between.  However it repeatedly drops out and is buffering. It does reconnect itself given time

The idea is to try it all over the house where the mini boxes are.

This poor performance does not bode well for the future of these devices.  We have not tried it yet elsewhere in the house where two other pods exist but this does not encourage us to do so as this is the optimum intended  position for it. The other locations   - conservatory and bedrooms etc are not a primary matter of concern  - yet.

A VM engineer has been to an unrelated issue and suggested we try one to start with, he confirmed the signal was strong enough to use one where it is.  He suggested this course of action.

Is it likely to be a defective stream box or are they not as good as is made out?

IJ

Hub 5, I gig fibre & 360 TV box.

 

  • After further intermittent signal issues its seems this issue is resolved, for now. 

23 Replies

  • SMS today

    Sorry for the network problems you've been experiencing. We understand how frustrating this can be and are working to get your connection fixed. To help us identify the cause of your issue, we'll be monitoring your connection for the next 24 hrs. As soon as we've identified the problem we'll be in touch.

  • Latest update:-

    SMS received to book an engineer. Link (below) takes me to account page where there is NO facility to BOOK an appointment only toMANAGE / CANCEL an ALREADY booked appointment. 
    So spent some 30 minutes on 150 with CS booking engineer.
    (service status still says intermittent service ) 

    However, service seems to be stable currently. 

    https://sms.virginmedia.co.uk/gzEys/liKv1X

     

  • Eng been found a ruptured cable outside leading from footway ducting to outside connection box, has booked team in to replace it as a matter of urgency.  Has also replaced the outside connection box as that was corroded too.  dBa Av -30 approx now.

    • ianjayne's avatar
      ianjayne
      Rising star

      Ground team been cannot replace our cable due to a trapped cable further along the network. Rebooked for attention 6/10/25.

      • ianjayne's avatar
        ianjayne
        Rising star

        Another team been replaced cable to our connection. All seems stable but status page  shows ‘intermittent signal in area is under investigation and an engineer may have to attend the property’. Also had an SMS to the same effect. As previously indicated I do not think this is local within and is an external network issue.