Forum Discussion

Hix's avatar
Hix
Tuning in
6 months ago

Stream box cost

They are now charging me £5 pm for a stream box which is free is this correct as I’ve only got one which has always been free 

4 Replies

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team

      Thank you for that update. Our apologies this hasn't been resolved for you yet. 

      What was the lastest update you had?

      ^Martin

  • Hello Hix,

     

    Sorry to hear of the billing and charges issues experienced, we appreciate you taking the time to raise these via the forums.

     

    We can see you have spoken to the team in regards to this and from the notes it appears to have been resolved. If you need us further, please let us know.

  • As far as I'm aware, if you originally received a stream box free, it should remain free – they should only be charging new customers since they rebranded it as Flex