Forum Discussion

Martinnorbury's avatar
Martinnorbury
Just joined
7 days ago

Sound out of sync in stream box

Hi I have recently had virgin installed and the sound is out of sync with the picture, some channels are worse than others. Its is also out of sync when using apps such as Netflix and YouTube. I have altered the audio delay to its maximum on my tv but this is still not enough. When watching tv via apps on my tv and not through the virgin stream box I have no issues so it is not a problem with my sound set up. Anyone got any ideas.  I have seen lots of discussions from people with the same issue and it sounds like it is a problem virgin haven’t solved yet.

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    4 days ago

    Hi Martinnorbury, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with the sound being out of sync. 

    It sounds like you may need to change the audio settings on your Virgin Media Stream box. To do this, press the Home button, navigate to Settings > Audio & Video, and then select Audio Output to choose between options like Follow Content (recommended for Dolby Atmos) or PCM 2.0/5.1. For sound quality issues, also check the settings on your TV.

    Keep us posted on how you get on.

    Many thanks,