Forum Discussion

daznflo's avatar
daznflo
On our wavelength
2 years ago

Re: ITV sound dropouts since recent software update

Hope I’m ok jumping in. we have exactly the same problem. The ITVX logo starts barely visible in the bottom right of the tv screen. The sound and picture glitch but it seems to happen mostly during...
corky123's avatar
corky123
Dialled in
2 years ago

Hi Daznflo, did you get anywhere with your issue at all.

i still have the issue, I tried a hard reset, soft reset, I thought I would try Wi-Fi instead of wired network and it’s even worse, when changing channel the sound takes even longer to appear. And the glitches are worse.

when I get a minute I need to record the issue and upload it, for now I have turned it off and using my Apple TV instead.

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 years ago

    Hi corky123, thank you for your post.

    We're sorry to hear you're still having the issue 😔

    If you could record it and upload it, that'd be really helpful.

    Please pop back to us at your earliest convenience and we'll do our very best to assist.

    Regards,
    Daniel