Hi sorry for later reply, I was going to ask what advice you got lol.
after checking my credentials and passing security checks and checking things their end they want to send an engineer out to check and replace if necessary, but I don’t believe the box is faulty as it started directly after a software update. So at the moment as far as I know two of us have the same issue, therefore it can’t be the box.
they really need to look a their software and maybe roll it back to the previous version.
I will just end up unplugging it anyway and using BBC iPlayer and ITVX on another device, they work fine etc.
