Macxx1
2 years agoJoining in
New stream box unable to add subscribed packages
My account is not set up correctly on Virgins end. I cannot see the packages I signed up to on the app and the essentials package and movie package just shows 'adding' on the TV.
Support could not connect to my account either to manually add. Pretty poor start here and I guess I join the legion of complainers that have not had a good service from the provider at this point.
Their solution is for me to wait a further 24 hours to see if my account 'appears'. Not great Support...