Hi, Whenever we watch something on Netflix the programme starts, runs for about 30 seconds and then the screen goes blank for about 10 to 15 seconds and then plays the programme again. Is this an issue with VM, Netflix or the VM kit? any help or advice would be great. Thanks!
It would help if you stated which VM set top box was having this issue. You might be using one of the older tivo or V6 boxes so the resolution may be different, however looking at the date you joined the forum, it may be that you have a problem with either a TV360 box, a 360 mini box, or a stream box.
Does this blanking of the screen only happen when using netflix, or does it also happen on other apps, or particular catch up services or live TV programs?
Loss of picture and/or sound can happen on live TV, but it's usually experienced on apps such as Netflix, Prime and Disney + and is generally due to a difference in frame rates.
Assuming you have one of the three newest boxes then please go to Settings >Audio & Video > Match frame rate
If it's set to ON then people do see a blackout/or hear a sound drop when the set top box or HDMI reconfigures for the difference in frame rate.(This is more noticable on live TV when switching from adverts back to a program, or changing channels)
If it's set to the default (OFF) then the box just accepts the frame rate difference which isn't noticeable by most users and shouldn't blank the screen out. (Either way try toggling this setting to see if it solves your issues)
The issue might also be due to the HDMI cable that is being used. You should be using the HDMI cable that was received with the VM equipment. Make sure that it's firmly in the slot in both the TV and the VM set top box, and if the issue persists then try a different HDMI slot on the TV.
Hi, Thanks for your reply. We are using a stream box. It only happens with the Netflix app and we are using the cable supplied with the box. I will try the things that you have suggested and go from there. Thank you.
