Forum Discussion

TDHori's avatar
TDHori
Tuning in
6 days ago

Having issues with quality of picture

Started last night but the image quality seems to be struggling, almost as if its stuttering, dropping HD.

Checked on my app and it says theres an issue, with a number F011956234, what does this mean?

3 Replies

  • TDHori's avatar
    TDHori
    Tuning in
    4 days ago

    Hi,

    Its still doing it still, especially and the most noticeable with Sky Sports and watching football, its seems to really struggle to maintain HD and it just seems to be jittery, like the frame rates are dropping. 

    Everything had been great until Friday night and now, its rubbish tbh.

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      17 hours ago

      Thank you for that information. Is the fault still showing on the app?

      ^Martin

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    4 days ago

    Hi TDHori 

    Thanks for posting and welcome back to the community. Apologies for any picture issues. 

    The F number is a fault ticket reference. We've checked this today and the estimated fix date is today at 6pm, however, the last comment suggests that final checks are taking place to close the ticket. Are you still having issues?