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Kenny141's avatar
Kenny141
Joining in
12 months ago

CS2017 code

I've just had all my channels go off on my stream box and a channel failed message come up with a prompt to phone them is this likely to be a quick fix or am I going to have to spend hours on the phone and several engineer visits to solve the problem 

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    12 months ago

    Hi Kenny141 

    VM have had issues in various areas with both broadband and TV this afternoon. Most posts show that it's all working again now, however it isn't fixed everywhere yet.

    Have you used the online /service-status checker?

    The service status checker for my area shows it's still ongoing 

    There's a TV issue in xxxxx

    Last updated today, 0:13am.

    Thanks for your patience while we work to fix things as quick as we can. 

    Status  Outage Identified and Raised

    Estimated fix time  Today at 2:06am.
    Details

    You might not be able to use Interactive TV, Catch Up TV or TV On Demand on your Virgin TV service at the moment. We are working to resolve this as quickly as possible. Please accept our apologies for any inconvenience caused.

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    12 months ago

    Hi Kenny141 

    Welcome back to our community forums and thank you for your post. Sorry to hear that you are having issues with your TV channels. We can understand the inconvenience caused and we want to best help. Just to confirm, is the issue still ongoing today? We are unable to see any current local faults tied to this issue.

    Thanks,