Forum Discussion

J40wds's avatar
J40wds
On our wavelength
5 months ago
Solved

BBC 1 picture poor like watching SD

Hi all first post, Installation done on Thurs afternoon no issues,Sat night strictly picture quality terrible not a patch on Sky bitterly disappointed so much im considering ringing up and cancelling...
  • newapollo's avatar
    newapollo
    4 months ago
    J40wds wrote:

    Hi, I just got back home and awaiting a cat6 Ethernet cable as per the last suggestion I’ve just noticed on looking there’s no Ethernet port on the tv box so I guess it’s purely wireless,also no it doesn’t go direct to the tv it goes through a sky soundbox which I mentioned in an earlier post, thanks I’ll double check connections but most progs are fine only seems to be terrestrial tv BBC & ITV 

    Hi J40wds 

    You've posted in the 360 forum, however the actual TV box you have judging by the picture you've just supplied is a VM Stream box.

    The Stream box can be connected by ethernet cable, the ethernet port isn't on the actual box though, the box is supplied with a power/ethernet adapter as per the picture below,  so that's where you fit the ethernet cable.

    Stream-power-ethernet-adapter

japitts's avatar
japitts
Very Insightful Person
5 months ago

Can you post up some photos of the problem?

J40wds's avatar
J40wds
On our wavelength
5 months ago

Hi, I’ve tried a power on off on iplayer no change in the picture certain parts are perfect ie when still or close up say on a face, once it pans out and figures move it goes blurry it’s intermittent it’s hard to get a shot of anything as it’s constantly changing 

 

  • Steven_L's avatar
    Steven_L
    Forum Team
    4 months ago

    Thanks for coming back to us J40wds, when you have the TV application issues, are you having broadband issues at the same time or not? 

    Does this happen at any particular time of day or random times?

    Kind Regards,

    Steven_L

    • J40wds's avatar
      J40wds
      On our wavelength
      4 months ago

      Hi Steven_L I don’t seem to be having broadband issues I tried to do a test etc and it didn’t recognise my equipment which I put down to new installation?, I tried the same programme repeated on I player at a different time of the day and it was still the same. Thanks for the reply 

      • Gareth_L's avatar
        Gareth_L
        Forum Team
        4 months ago

        Hello J40wds.

        Thanks for replying. With most streaming Apps it will be the content we receive from the broadcasting owner. If it happens on live TV then we would need to run an investigation. One more thing how is the 360 box connected to the broadband Hub. As we do suggest a ethernet wire.

        Gareth_L