Forum Discussion

J40wds's avatar
J40wds
On our wavelength
5 months ago
Solved

BBC 1 picture poor like watching SD

Hi all first post, Installation done on Thurs afternoon no issues,Sat night strictly picture quality terrible not a patch on Sky bitterly disappointed so much im considering ringing up and cancelling...
  • newapollo's avatar
    newapollo
    4 months ago
    J40wds wrote:

    Hi, I just got back home and awaiting a cat6 Ethernet cable as per the last suggestion I’ve just noticed on looking there’s no Ethernet port on the tv box so I guess it’s purely wireless,also no it doesn’t go direct to the tv it goes through a sky soundbox which I mentioned in an earlier post, thanks I’ll double check connections but most progs are fine only seems to be terrestrial tv BBC & ITV 

    Hi J40wds 

    You've posted in the 360 forum, however the actual TV box you have judging by the picture you've just supplied is a VM Stream box.

    The Stream box can be connected by ethernet cable, the ethernet port isn't on the actual box though, the box is supplied with a power/ethernet adapter as per the picture below,  so that's where you fit the ethernet cable.

    Stream-power-ethernet-adapter

HavencroftKev's avatar
HavencroftKev
Rising star
5 months ago

May I ask what Virgin TV box you have? 

I don't want to insult your intelligence, but unless you have the VM360 box both the SD and HD versions of the channels are available. Are you defiantly sure you are watching the HD channel?

I also have an LG OLED TV and have no issues. 

 

J40wds's avatar
J40wds
On our wavelength
5 months ago

Not an insult I believe I’ve the latest 360 box what channel numbers are for HD I assumed all are just HD 

  • HavencroftKev's avatar
    HavencroftKev
    Rising star
    5 months ago

    Hi J40wds, you are correct the 360 box only shows the channel version which has the best resolution. However the V6 and older boxes you actually have to look for the HD channel as both HD and SD are available.

    Try starting with 101 for BBC1 and see where you go from there.

    • J40wds's avatar
      J40wds
      On our wavelength
      5 months ago

      Hi it was 101 and 103 we were watching I tried all the settings on the quality 1080, 4K, auto all the same, picture fine until there’s movement then pixelated. It also said Bbc1 HD