ADDITIONAL BOXES

Hi Plasticbrummie​ 

You need to confirm which actual box you have.

Providing it isn't the old tivo then you should be able to order an additional set top box, however if it's a V6 that you have then VM will probably 'encourage' you to have an over the air regrade to it so it becomes a TV360 box and then add on a Stream box. The Stream box is IP based and so doesn't need VM cabling. It's therefor prtable and can be used in any room.  The only problem is it doesn't have a hard drive so all recordings will be made on your main box.

If you are coming to the end of your current contract I suggest selecting options 1,1, 4 and 4 when dialing 150 from a VM landline, or 0345 454 1111 from any other phone, which should put you through to retentions (thinking of leaving) and negotiate a new deal.  They have better offers than the front line agents.  Although you might speak to a first line agent to begin with tell them you are wanting to speak to cancellations and they should then pass you through to the actual retentions agent.

You can also get in touch using one of the following contact methods:

WhatsApp: 0780 3089 684

Or you can contact VM on Social Media by either messaging 

Facebook: https://www.facebook.com/virginmedia/

Or Instagram DM (@virginmedia)

Thanks for the response.  I have a TV360 box so I suspect they'll try to push a stream box in my direction.  Do you know how much they cost?