Area 21, south London. Sudden issues since Xmas Eve whereby the Xbox will not connect to internet. I’ve reset Xbox and router, wired the connection, it’s not working. Will connect to my iPhone hotspot but when trying to connect to virgin I’m getting Teredo issue, cannot connect with static IP, NAT type unavailable, service info unavailable. I’ve followed all Xbox troubleshooting. See there was an issue in Staffordshire earlier this year with lots of people reporting the same, seems it was an ISP issue. Anyone advise?
I set to static IP and it didn’t resolve so I deleted it. It’s cycling endlessly through a tonne of IP variations and not choosing one. They’re way off the IP address they should be. It’s all so weird. Worked fine up to Christmas Eve when I was working until about 4pm then nothing since. Are you in a similar area to me by any chance?
After doing some reading I've found they recently pushed out an update to fix DHCP issues but would seem for some of us it's broken it
I'm now sat here with the Mrs playing the Xbox on static IP but my main gaming pc has gone offline showing unidentified network and unable to connect at all even to the router
These hub 5s are plauged with terrible hardware, my 3rd one in 18 months
I do have 26 devices on the network but this is virgin supplying not fit for purpose products
Just called and they’ve changed some settings and made me restart my hub and I’m now online. Not sure what they changed as I’ve done complete troubleshooting and reset the router twice. They maintain it’s not their issue, it’s my device but it’s clear it’s the ISP 😂 tried to transfer me to gadget rescue for a fee. No thanks!
For comparison, I have a Hub 5 in modem mode and seeing no issues with XBox X, or any other IT devices. I'm guessing everyone has done a full factory reset of the Hub as below? Also with the Hub 5, don't change the SSID, it seems to cause issues. I believe a firmware update is in the works for the Hub 5, but I've no idea what it fixes ...
Try a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. NOTE this will remove any custom settings you may have set in the Hub, and they will all have to be setup again.
I’ve tried everything. I called virgin again and they can see I’ve got connectivity issues. The app shows everything is fine but the hub manager shows issues with my network when I run diagnostics. They said it’ll be a 24 hour remote fix, nothing 48 hours later. I’ve got a hub 3, it’s crap! Been looking at an Eero as I’m already having to use an extender upstairs as the WiFi can’t reach upstairs 🤦🏻♀️ and the engineer advised I put an extender up there, it’s ridiculous. I only joined 8 weeks ago from BT after 9 months of serious faults with the openreach network that no one could resolve. I’m so done with broadband issues.
Yes. I’m waiting for someone to get back to my query via WhatsApp chat as I couldn’t get through via phone earlier. Microsoft have completely exhausted troubleshooting with me yesterday, they believe it’s an ISP issue as I can connect to my hotspot fine. There is a lot about conflict with Virgin online going back years, it’s definitely an issue between you and Xbox live servers. It’s so frustrating. Trying to explain the issue to your call centre staff who just run a simple test on the line and tell me all is okay and it’s not your issue.
No ISP will guarantee a single device will supply Wifi everywhere, it's not possible. Every ISP, BT included, use some sort of extenders to give coverage to the whole property. Also bear in mind VM's Wifi only guarantees 30Mb over Wifi, If you are gaming, I strongly suggest using a cabled solution, as this will remove Wifi issues entirely.
Even if you have to use PowerLine Adaptors, (PLA's) this will be a better solution than Wifi and extenders.
However, if you disable the Smart Optimisation on the Hub's Wifi, and manually set the Wifi channels, it should give a better result, as the Wifi will no longer hop between channels when trying to be "Intelligent". It is this "hopping" that can cause disconnects from the Wifi. NOTE - If you are using the VM Pods you cannot do this, as the Pods rely on the Intelligent Wifi being on.
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Area 21, south London. Sudden issues since Xmas Eve whereby the Xbox will not connect to internet. I’ve reset Xbox and router, wired the connection, it’s not working. Will connect to my iPhone hotspot but when trying to connect to virgin I’m getting Teredo issue, cannot connect with static IP, NAT type unavailable, service info unavailable. I’ve followed all Xbox troubleshooting. See there was an issue in Staffordshire earlier this year with lots of people reporting the same, seems it was an ISP issue. Anyone advise?
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Area 21, south London. Sudden issues since Xmas Eve whereby the Xbox will not connect to internet. I’ve reset Xbox and router, wired the connection, it’s not working. Will connect to my iPhone hotspot but when trying to connect to virgin I’m getting Teredo issue, cannot connect with static IP, NAT type unavailable, service info unavailable. I’ve followed all Xbox troubleshooting. See there was an issue in Staffordshire earlier this year with lots of people reporting the same, seems it was an ISP issue. Anyone advise?
I was in modem mode so thought it might be my router
Factory defaulted everything
Have to set the Xbox to a static IP and it will work
Now have a problem with everything else in my house randomly dropping off since Christmas eve !
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I set to static IP and it didn’t resolve so I deleted it. It’s cycling endlessly through a tonne of IP variations and not choosing one. They’re way off the IP address they should be. It’s all so weird. Worked fine up to Christmas Eve when I was working until about 4pm then nothing since. Are you in a similar area to me by any chance?
I set to static IP and it didn’t resolve so I deleted it. It’s cycling endlessly through a tonne of IP variations and not choosing one. They’re way off the IP address they should be. It’s all so weird. Worked fine up to Christmas Eve when I was working until about 4pm then nothing since. Are you in a similar area to me by any chance?
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I'm in Blackpool so not even close !
Mines doing the same with IP range of 169.249.*.*
So completely wrong
After doing some reading I've found they recently pushed out an update to fix DHCP issues but would seem for some of us it's broken it
I'm now sat here with the Mrs playing the Xbox on static IP but my main gaming pc has gone offline showing unidentified network and unable to connect at all even to the router
These hub 5s are plauged with terrible hardware, my 3rd one in 18 months
I do have 26 devices on the network but this is virgin supplying not fit for purpose products
After doing some reading I've found they recently pushed out an update to fix DHCP issues but would seem for some of us it's broken it
I'm now sat here with the Mrs playing the Xbox on static IP but my main gaming pc has gone offline showing unidentified network and unable to connect at all even to the router
These hub 5s are plauged with terrible hardware, my 3rd one in 18 months
I do have 26 devices on the network but this is virgin supplying not fit for purpose products
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Less things go wrong if you use the hub in modem mode and get a better router with 1Gb ports
Less things go wrong if you use the hub in modem mode and get a better router with 1Gb ports
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That's what I had set up originally but the third party router wasn't even getting an IP from the VM hub
Put it back on again now and working for now let's see how that goes
That's what I had set up originally but the third party router wasn't even getting an IP from the VM hub
Put it back on again now and working for now let's see how that goes
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Just called and they’ve changed some settings and made me restart my hub and I’m now online. Not sure what they changed as I’ve done complete troubleshooting and reset the router twice. They maintain it’s not their issue, it’s my device but it’s clear it’s the ISP 😂 tried to transfer me to gadget rescue for a fee. No thanks!
Just called and they’ve changed some settings and made me restart my hub and I’m now online. Not sure what they changed as I’ve done complete troubleshooting and reset the router twice. They maintain it’s not their issue, it’s my device but it’s clear it’s the ISP 😂 tried to transfer me to gadget rescue for a fee. No thanks!
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For comparison, I have a Hub 5 in modem mode and seeing no issues with XBox X, or any other IT devices. I'm guessing everyone has done a full factory reset of the Hub as below? Also with the Hub 5, don't change the SSID, it seems to cause issues. I believe a firmware update is in the works for the Hub 5, but I've no idea what it fixes ...
Try a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. NOTE this will remove any custom settings you may have set in the Hub, and they will all have to be setup again.
For comparison, I have a Hub 5 in modem mode and seeing no issues with XBox X, or any other IT devices. I'm guessing everyone has done a full factory reset of the Hub as below? Also with the Hub 5, don't change the SSID, it seems to cause issues. I believe a firmware update is in the works for the Hub 5, but I've no idea what it fixes ...
Try a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. NOTE this will remove any custom settings you may have set in the Hub, and they will all have to be setup again.
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Yeah tried all of that
The update is meant to fix the DHCP issue on the hub 5
It's still working now although dropping off a few times for a minute or 2
The update is meant to fix the DHCP issue on the hub 5
It's still working now although dropping off a few times for a minute or 2
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I’ve tried everything. I called virgin again and they can see I’ve got connectivity issues. The app shows everything is fine but the hub manager shows issues with my network when I run diagnostics. They said it’ll be a 24 hour remote fix, nothing 48 hours later. I’ve got a hub 3, it’s crap! Been looking at an Eero as I’m already having to use an extender upstairs as the WiFi can’t reach upstairs 🤦🏻♀️ and the engineer advised I put an extender up there, it’s ridiculous. I only joined 8 weeks ago from BT after 9 months of serious faults with the openreach network that no one could resolve. I’m so done with broadband issues.
I’ve tried everything. I called virgin again and they can see I’ve got connectivity issues. The app shows everything is fine but the hub manager shows issues with my network when I run diagnostics. They said it’ll be a 24 hour remote fix, nothing 48 hours later. I’ve got a hub 3, it’s crap! Been looking at an Eero as I’m already having to use an extender upstairs as the WiFi can’t reach upstairs 🤦🏻♀️ and the engineer advised I put an extender up there, it’s ridiculous. I only joined 8 weeks ago from BT after 9 months of serious faults with the openreach network that no one could resolve. I’m so done with broadband issues.
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Sincere apologies for any issues faced GinaG3,
\n
Welcome back to the community.
\n
Just from checking our service we can't currently see any readings that would attribute to the problems you are experiencing.
Just from checking our service we can't currently see any readings that would attribute to the problems you are experiencing.
\n
Is there still a connectivity issue? Regards,
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Yes. I’m waiting for someone to get back to my query via WhatsApp chat as I couldn’t get through via phone earlier. Microsoft have completely exhausted troubleshooting with me yesterday, they believe it’s an ISP issue as I can connect to my hotspot fine. There is a lot about conflict with Virgin online going back years, it’s definitely an issue between you and Xbox live servers. It’s so frustrating. Trying to explain the issue to your call centre staff who just run a simple test on the line and tell me all is okay and it’s not your issue.
Yes. I’m waiting for someone to get back to my query via WhatsApp chat as I couldn’t get through via phone earlier. Microsoft have completely exhausted troubleshooting with me yesterday, they believe it’s an ISP issue as I can connect to my hotspot fine. There is a lot about conflict with Virgin online going back years, it’s definitely an issue between you and Xbox live servers. It’s so frustrating. Trying to explain the issue to your call centre staff who just run a simple test on the line and tell me all is okay and it’s not your issue.
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No ISP will guarantee a single device will supply Wifi everywhere, it's not possible. Every ISP, BT included, use some sort of extenders to give coverage to the whole property. Also bear in mind VM's Wifi only guarantees 30Mb over Wifi, If you are gaming, I strongly suggest using a cabled solution, as this will remove Wifi issues entirely.
Even if you have to use PowerLine Adaptors, (PLA's) this will be a better solution than Wifi and extenders.
However, if you disable the Smart Optimisation on the Hub's Wifi, and manually set the Wifi channels, it should give a better result, as the Wifi will no longer hop between channels when trying to be \"Intelligent\". It is this \"hopping\" that can cause disconnects from the Wifi. NOTE - If you are using the VM Pods you cannot do this, as the Pods rely on the Intelligent Wifi being on.
No ISP will guarantee a single device will supply Wifi everywhere, it's not possible. Every ISP, BT included, use some sort of extenders to give coverage to the whole property. Also bear in mind VM's Wifi only guarantees 30Mb over Wifi, If you are gaming, I strongly suggest using a cabled solution, as this will remove Wifi issues entirely.
Even if you have to use PowerLine Adaptors, (PLA's) this will be a better solution than Wifi and extenders.
However, if you disable the Smart Optimisation on the Hub's Wifi, and manually set the Wifi channels, it should give a better result, as the Wifi will no longer hop between channels when trying to be \"Intelligent\". It is this \"hopping\" that can cause disconnects from the Wifi. NOTE - If you are using the VM Pods you cannot do this, as the Pods rely on the Intelligent Wifi being on.
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