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macmanyoung's avatar
macmanyoung
Tuning in
2 years ago

Xbox cannot connect to game servers, Telford area?

Hi
Since our post code area in Telford suffered a loss of internet the other day, my Xbox cannot connect to the game servers or xbox store etc. it says I am connected online OK, but when I start a game it tells me it cannot connect to servers? Even if I play offline it has to connect first so its making my Xbox experience pretty rubbish right now. I have rebooted the xbox and router, but no joy. All xbox servers are running OK too so the issue is deffo the VM wifi.

anyone else suffering this? I live in the TF3 area, and like I say, all was working fine up until Virgin Broadband and TV went down for 12 hours the other day. The problem with Xbox connection issues starting as soon as the broadband worked again.

5 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    Check the Hubs admin console and make sure the XBox hasn't been paused on the MAC filtering.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Try the XBOX with manual DNS settings 8.8.8.8 and 8.8.4.4  ( i.e. Google Public DNS )

    This is to bypass VM's "Child Safe" a DNS content filter that has a nasty habit of re-enabling without warning. 

  • macmanyoung's avatar
    macmanyoung
    Tuning in
    2 years ago

    Thanks both, turns out the issue was the fact i have a wifi booster plugged in upstairs. For some reason if I connect my xbox wifi to the booster instead then it connects fine. Even though the booster is just boosting the main Virgin wifi which I cant connect too?!

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      2 years ago

      Is the "booster" a 3rd party powerline one, or is it one of the VM Pods? 

      As an aside, the Pods don't boost the signal, they just extend it.  They also slow down the Wifi speed on each extension hop.  Just a bit of trivial information btw.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Login to the VM Hub admin menu and check for Wi-Fi Pausing then then also check for MAC Filtering.

    *** Do not perform this check via the unreliable VM Connect app ***