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Swinder's avatar
Swinder
Up to speed
23 hours ago

Regular Packet Loss Causing Disconnects

Since 1st November I have seen regular spikes of packet loss, initially small and not causing any increased latency or disconnects Progressively this has worsened to the point that the packet loss spikes are virtually on the hour, every hour and are far more noticeable whilst gaming. These spikes coincide with disconnects from World of Warcraft on two different desktop PC's.

Above is for 16th December as 17th I turned "allow ping from WAN" off via my Flint 2 router to test as I have heard of regular timed tests (Samknows) causing issues for others. This hasn't fixed my issue.

The issue persists via modem mode into a Flint 2 router as well as via the router mode on the modem itself. Impacted desktops are wired but I haven't tested wireless as I am confident this issue will persist.

I'll drop the logs in a reply below.

2 Replies

  • legacy1's avatar
    legacy1
    Alessandro Volta
    22 hours ago

    Change ethernet cable and connect to hub in modem mode without your router setup a new BQM and allow by your firewall.

    problem could be a fault with the hub or something outside causing this.

  • vmveteran017's avatar
    vmveteran017
    Tuning in
    22 hours ago

    This has been happening to me since last Thursday and now happens every 25 minutes or so, it is a serious issue and I don't see Virgin acknowledging it anywhere.