Forum Discussion

simon123321's avatar
simon123321
Joining in
3 years ago

PS5 connection issue ( work with wifi, but not with Ethernet cable) HUB3

Just moved to Virgin

I had no problem connecting with PSN before

And I have good connections with any other device through wifi ( including PS5)

but if I connect my ps5 with ethernet cable, at first it has an error of failed to obtain IP address ( PS5 error code : CE-109503-8)

therefore I have inputted the IP address manually and it still doesn't connect to playstation network and I have no internet access at all

Can someone help

PS5

7 Replies

  • Finn3's avatar
    Finn3
    Joining in
    2 years ago

    I was just having this issue. PS5 connected via LAN then just stopped working. Would work on WiFi no issues. 

    Logged into WiFi router using IP address and password on bottom of the router itself and found that the PS5 LAN had been put onto a MAC Address Filtering list, essentially blocking access. This is found in the Security menu on the left hand side under MAC Filtering. Not sure why or how this happened, maybe from an update on the router or something.

    Deleted it from the list and works fine now.  

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      2 years ago

      This is how the Connect app "pauses" devices.  It may have originated from there?  We have seen posts here where devices have been paused via the app, and the users have had to do this procedure to "unpause" them.

      • Finn3's avatar
        Finn3
        Joining in
        2 years ago

        I have never really used the app much, I did check it to see if anything was paused/blocked but didn't see anything.

        I might have just missed it though and took the long route around it haha 👍

    • simon123321's avatar
      simon123321
      Joining in
      3 years ago

      Basically I have no issue with connecting to Wifi 

      tried the fix from playstation and I am able to obtain IP address now, proofing there is some block from my modem itself?

      • Travis_M's avatar
        Travis_M
        Forum Team (Retired)
        3 years ago

        Hi simon123321 

         

        Thanks for posting on our community forum and sorry to hear about your broadband issues

         

        How does your connection fair via another device which uses a wired connection?

         

        Regards