Offshore VM customer services missold you a speed upgrade. Use your 14 day cooling off period to cancel it. Also raise a formal written complaint about the cynical misselling. The link is below.
Re latency I'm no gamer but I understand that the Docsis technology VM uses is inferior to the traditional FTTC connection you were previously on in this respect.
Just to add I have just looked at the BQM and it is horrendous. Check for local faults on 0800 561 0061. Also check that all cables and connections are tight and in good condition.
Thanks for the help with this.
I've called the number and the robot says there're no faults in the area. Checked the connections several times and they're all in order. I'll get the package cancelled and complaint in tomorrow. Shame it won't fix my latency issues but at least I won't be paying even more for this...
Shame I can't cancel the whole contract and get a new ISP without paying a huge fee.
