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chrisjbooth's avatar
chrisjbooth
Joining in
3 months ago

High Latency

Hi,

I've been having issues with my internet for a while now. I've set up a BQM to monitor it. I tend to use the internet for video calls for my work and also for online gaming. I've had a few freezes during video calls and I've noticed a lot of ping spikes and jitter when playing Counterstrike 2.

Ethernet is not an option to the router in daily life, however when I have plugged my laptop in to test and used packetstats.com I've still seen spikes as high as 300ms, but usually around the 35-40ms mark.

I've tried with the Hub5 and had spikes. I've tried to put it into modem mode and run my own Asus AX3000 v2 router, no change. I've updated my router firmware, set AdaptiveQOS and put it into Game Mode. No change.

I've updated my WIFI drivers. No change.

I've set a custom config on my laptop that has slowed my download speed, which has reduced "bufferbloat" but has had no change in game.

My home office is in the room directly above the Hub 5 & Router. My laptop shows full strength. I play games in the same room as the Hub 5/Router.

Below are a couple of examples of my monitor.

What should I do?

 

14th March

 

15th March

 

16th March

 

These are all from this evening 17th March at 7:29pm, 7:30pm and 7:31pm.

33 Replies

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  • snorlax1's avatar
    snorlax1
    Settling in
    3 months ago

    I just recently joined virgin 2 or 3 weeks ago and my monitoring tool a 11yr old on Roblox been complaining about lag ever since.  Was peaceful before that...  is driving me nuts.

  • chrisjbooth's avatar
    chrisjbooth
    Joining in
    2 months ago

    UPDATE: Engineer has been, said my upstream and downstream levels were right despite the message here saying they were out.

    He did replace a wire that comes into the router, which apparently stops a surge coming down into the kit. I had two, but apparently only needed one, so he replaced that.

    I haven't really had much chance to test, since but BQM still shows a little packet loss still. BQM looks much better than when I started this post, but I think that might be down to the open cabinet.

    (https://www.thinkbroadband.com/broadband/monitoring/quality/share/7ad75aba289a0c9bb76581c3c8b0d53f5432b1a4-18-04-2025)

    Here are my upstream and downstream logs, are they ok?

    1    331000000    7.7    40    QAM 256    25
    2    139000000    8.7    40    QAM 256    1
    3    147000000    8.6    40    QAM 256    2
    4    155000000    8.3    40    QAM 256    3
    5    163000000    8.1    40    QAM 256    4
    6    171000000    8    39    QAM 256    5
    7    179000000    7.8    39    QAM 256    6
    8    187000000    7.9    40    QAM 256    7
    9    195000000    8    39    QAM 256    8
    10    203000000    7.8    40    QAM 256    9
    11    211000000    7.9    40    QAM 256    10
    12    227000000    7.5    39    QAM 256    12
    13    235000000    7.2    40    QAM 256    13
    14    243000000    7.1    40    QAM 256    14
    15    251000000    7    40    QAM 256    15
    16    259000000    6.7    40    QAM 256    16
    17    267000000    6.8    40    QAM 256    17
    18    275000000    7.1    40    QAM 256    18
    19    283000000    7.4    40    QAM 256    19
    20    291000000    7.4    40    QAM 256    20
    21    299000000    7.3    40    QAM 256    21
    22    307000000    7.4    40    QAM 256    22
    23    315000000    7.5    40    QAM 256    23
    24    323000000    7.7    40    QAM 256    24
    25    339000000    7.7    40    QAM 256    26
    26    347000000    7.7    40    QAM 256    27
    27    355000000    7.5    40    QAM 256    28
    28    363000000    7.6    40    QAM 256    29
    29    371000000    7.5    41    QAM 256    30
    30    379000000    7.6    41    QAM 256    31
    31    387000000    7.6    41    QAM 256    32
    1        40    2    0
    2        40    3    0
    3        40    0    0
    4        40    1    0
    5        40    1    0
    6        39    1    0
    7        39    2    0
    8        40    2    0
    9        39    2    0
    10        40    1    0
    11        40    0    0
    12        39    3    0
    13        40    3    0
    14        40    2    0
    15        40    1    0
    16        40    2    0
    17        40    2    0
    18        40    5    0
    19        40    2    0
    20        40    3    0
    21        40    4    0
    22        40    2    0
    23        40    2    0
    24        40    2    0
    25        40    2    0
    26        40    3    0
    27        40    3    0
    28        40    3    0
    29        41    1    0
    30        41    3    0
    31        41    3    0
    33    94    4K    1840    QAM 4096    1108
    33        41    3.9    2357811625    2

     

    0    49600000    40.3    5120    QAM 64    1
    1    43100000    40    5120    QAM 64    2
    2    36600000    39.5    5120    QAM 64    3
    3    30100000    39.5    5120    QAM 64    4
    4    23600000    39.3    5120    QAM 64    5
    0    ATDMA    0    0    2    0
    1    ATDMA    0    0    0    0
    2    ATDMA    0    0    0    0
    3    ATDMA    0    0    0    0
    4    ATDMA    0    0    0    0
    6    10.4    35.5    2K    QAM 256
    6    OFDMA    208    74000000    0    0

    • chrisjbooth's avatar
      chrisjbooth
      Joining in
      2 months ago

      Latency looks good on the graph, but still getting intermittent packet loss. You can see the red at the top all day today.

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team
        2 months ago

        Thank you for the update chrisjbooth. How is the service today?

        ^Martin