Forum Discussion

OliverBrit's avatar
OliverBrit
Joining in
25 days ago

Daily disconnects hindering my ability to work (streaming)

Hello, for the past few months I've been getting daily disconnects and when my download doesn't disconnect, the upload speed goes to practically 0, meaning I can't do my job which requires a consistent upload speed and absolutely no disconnects. It mostly happens in the afternoons and evenings; late night and mornings seem fine (though it can happen then too) 

At first I thought it was just peak hours traffic in my area, but the full disconnects have become unacceptable, it directly impacts my ability to work. 

I had an engineer visit not too long ago, who checked the modem, wiring and my ethernet connection to my PC and he said everything was fine, all he did was remove the noise filter thing that connected to my HUB5.

I've just set up a BQM to better track it, but here are my upstream and downstream stats directly from my router. 

Just ask if you need any more info providing, thank you kindly 

[MOD EDIT: Images removed due to containing private information]

9 Replies

  • A couple of issues. The range of 3.0 Downstream power levels is high (3-9) and there are lots of uncorrectable 3.1 Downstream errors. 

  • Hey OliverBrit, thank you for reaching out and a warm welcome to the community we are so sorry to hear about your connection issues.

    We can see there was an area issue in your area, this has now ended, has the connection improved? 

    • OliverBrit's avatar
      OliverBrit
      Joining in

      No it keeps happening, it just happened at around 21:33

      • jpeg1's avatar
        jpeg1
        Alessandro Volta

        As noted above there were a couple of issues with your connection. It would be worth checking if these are still present after the local fault has been fixed. 

        But your stated requirement for my job which requires a consistent upload speed and absolutely no disconnects is not going to be met by your Virginmedia DOCSIS connection. It is a residential service that is not intended for such a stringent service level. In fact it has no SLA at all. You will have to accept that occasional variations will occur. 

  • Client62's avatar
    Client62
    Alessandro Volta

    Since the VM fault is supposed to be fixed, have the 3.1 Downstream Uncorrectable Errors stopped or are the numbers still rising ?

    As your connection is for work, one would expect that your computer or laptop is network cable connected directly to the VM Hub so as to ensure that : 

    1) the network connection is Full Duplex

    2) the connection can not be interrupted by other peoples use of Wi-Fi or use of cordless phones / leaky microwave ovens / heating controllers etc.

    • Tudor's avatar
      Tudor
      Very Insightful Person

      How to get stats from a VM hub (no need to logon to the hub)

      Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

      • Click on the “> Check router status” button
      • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
      • Click on the “Upstream” tab, copy the text and paste into your reply
      • Click on the “Networking” tab, copy the text and paste into your reply.
        • Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.