Forum Discussion

ChloeR2407's avatar
ChloeR2407
Tuning in
4 months ago

Connection issues to specific games / websites

Hi, I have been having issues with virgin media connecting to specific games / websites for the last 3 days. I have attempted to contact virgin media on multiple occasions regarding this but they j...
willows2's avatar
willows2
Tuning in
3 months ago

Epic games use AWS servers. I have been having issues with aws game servers for ages now, but with electronics arts, not epic games.

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    3 months ago

    Thanks for reaching out to us willows2 

    Is this connection via WiFi or a wired connection?

    Kind regards,
    Ilyas.

    • willows2's avatar
      willows2
      Tuning in
      3 months ago

      wired.

      I tried different ethernet cables too.

      I am pretty sure I turned off web safe and parental controls, if not please turn them OFF off my account please.

      I had a hub 5 replacement if its not linked to my account then DM me i'll send you the mac address of it.

      • Vikki_M's avatar
        Vikki_M
        Forum Team
        3 months ago

        Hi willows2,

        I'll send you a private message now so we can discuss the web safe status and amend this for you if required.

        Please look out for the envelope in the top right of the page and pop back to me when you can.