Forum Discussion

Lucasv95's avatar
Lucasv95
Joining in
6 months ago

Bufferbloat Making Computer Games Unplayable.

Hello,

I am writing to express my deep disappointment with the service provided by your company concerning my internet connection. I have been a loyal customer for some time now, and during my weekends off, I particularly enjoy playing online games with my friends on my computer. However, this has become impossible due to the internet service you offer. While the connection speed is somewhat acceptable, the BUFFERBLOAT issue present on the network renders gaming unfeasible.

I conducted a test on https://www.waveform.com/tools/bufferbloat and received a disappointing Class C rating, which you can view here: https://www.waveform.com/tools/bufferbloat?test-id=6bd94dc5-53d4-483e-9088-6ea6bb4fff58. I would greatly appreciate your assistance in resolving this matter.

  • Megan_L's avatar
    Megan_L
    Forum Team
    6 months ago

    Hi LucasV95, 

    Thanks for posting and welcome to our Community Forums, sorry you're having some issues playing online games whilst you're trying to chill out 😥

    We've taken a look at your services and have seen that you're actually a customer in Ireland, due to this you'll need to reach out to our Ireland Partner's here 👉 Virgin Media Ireland. 

    They'll be able to help further with your issue. 

    Sorry that we can't help in this instance!

    Meg