Forum Discussion

MarkALawlor's avatar
MarkALawlor
Tuning in
2 years ago
Solved

Your Virgin Media Mail account is currently unavailable

For more than four years when I try and log onto emails I see the following This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymo...
  • John_GS's avatar
    John_GS
    2 years ago

    Hi MarkALawlor 

    Thanks for posting and welcome to the community.

    Sorry to hear of the email issue.

    I'm going to send you a PM now to assist further with this.

    Best wishes.

Kath_P's avatar
Kath_P
Forum Team
2 years ago

Hi Cathie, 

Thanks for coming back to me on this one. Apologies for the delay, it's worth noting that we're not an instant messaging team so it can take us a few hours, sometimes days to reach your replies so please try and avoid double posting as this can make the wait time longer. 

We'll need to check this in a bit more detail for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

cathie's avatar
cathie
On our wavelength
2 years ago

Thank you so much. Just looking now.

  • cathie's avatar
    cathie
    On our wavelength
    2 years ago

    Ossue sorted, thank you so much Kath.