Worried account compromised

Question

Hi VMI had had an email.account with VM for years and it has suddenly vanished. I can get into my account with one registered email but this old one is now missing. Please help. I am worried I have been hacked!&nbsp;&nbsp;

goslow · Answer

You have to be a current VM broadband customer to be able to continue using VM email.

VM has been deleting mailboxes which are not associated with a current VM broadband account

https://community.virginmedia.com/blog/Digital-life/some-important-information-if-you-have-a-virgin-media-email-account/5607207

Some people, who are VM broadband customers, have found that their mailboxes have disappeared because their email address has become 'orphaned' from their broadband account. In particular this has affected virgin.net mailboxes (as well as other VM legacy domains).

Do any of the above circumstances maybe explain your situation?

Tom_W1 · Answer

Hi j9w thanks for your post although we're sorry to hear of the concerns you've raised here regarding your email.
In order for us to help here, we'd firstly need to know if you are a current Virgin Media customer or if you've no longer got an account as this is crucial to if we can support further.
Please confirm either way.&nbsp;
Many thanks

j9w · Answer

Yes I am currently a customer&nbsp;&nbsp;

Vikki_M · Answer

Okay thank you, I'll pop you a private message now to get some further details.
Please look out for the envelope in the top right of the page and pop back to me when you can.&nbsp;

j9w · Answer

Still not fixed..spoken to a person who was passing to technical team and would follow up by calling me.&nbsp;Nothing.

Forum Discussion

Worried account compromised

Related Content

Email Accounts Compromised.

Blueyonder email account compromised

Account - Cable

Account Issue

Email Account Cancellation