why do you think its acceptable to mess up our email access? the mere fact that i had create a gmail account to use to access my virgin email is a joke. now i cant even access it at all, even when using the gmail address, just gets to the virgin/02 page after entering email address, saying just a moment and does nothing else.
total nonsense, if it works dont bloody change it!!!!
now i have to waste god knows how long onto support, changing passwords AGAIN......
Forum TeamHi Jostro65,
Thank you for your post and welcome to the community.
We're very sorry for any issue you're having with the new change to our email addresses.
Is this happening on different web browsers?
^Martin
yes Martin it is.
i have a reference number from support who advised i would be contacted within 5 working days, yet here we are no further forward.....
Forum TeamHi Jostro65,
Thanks for coming back to us on this one. If you've been given a reference number, this suggests the team have needed to raise this to IT. Whilst they usually come back within 5-7 days, it can sometimes take longer.
We're not able to expedite things with IT I'm afraid. As soon as they are able to resolve things, they'll be in touch directly with you.
Apologies for any inconvenience caused in the meantime.
Many thanks,
VM02 own the email, and they can change it whenever they wish. They could even close it down if they choose, and they certainly will if you move your broadband.
You have a Gmail account. Use that instead.
I admire the fact that you took time from your obviously sad life to reply, totally useless as it was. Something more helpful would be appreciated though.
get a girlfriend/boyfriend......
