Forum Discussion

meld51's avatar
meld51
On our wavelength
29 days ago
Solved

Where can I see all my email addresses?

I have a number of ntlworld.com and virginmedia.com emails. Is there somewhere where I can see a list of them and add and delete email addresses? I used to be able to list them...but things may have changed?

  • coenoby's avatar
    coenoby
    29 days ago

    meld51​ 

    VM stopped allowing broadband customers to create new secondary email accounts back in May 2022. In fact, VM have not issued any new VM email accounts since then, even to new customers.

    As to viewing the list of secondary email accounts in your primary account, well that seems to have disappeared when the VM02 sign in changes were made. It's not clear whether that was an oversight or all part of a bigger plan.

    Coenoby

7 Replies

  • coenoby's avatar
    coenoby
    Very Insightful Person
    29 days ago

    meld51​ 

    VM stopped allowing broadband customers to create new secondary email accounts back in May 2022. In fact, VM have not issued any new VM email accounts since then, even to new customers.

    As to viewing the list of secondary email accounts in your primary account, well that seems to have disappeared when the VM02 sign in changes were made. It's not clear whether that was an oversight or all part of a bigger plan.

    Coenoby

    • newapollo's avatar
      newapollo
      Very Insightful Person
      29 days ago

      I've only linked my main VM account with the VMO2 ID.

      If I log into webmail  https://mail.virginmedia.com/appsuite/  I can still see and access my secondary email account ( I don't have any additional secondary accounts). 

      Clicking on the Settings cogwheel in the top right hand corner opens the basic settings page. From there clicking on Accounts lists my main and secondary email accounts.   There is a trashcan icon to the right of my secondary account which I presume will delete that account.

       

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        29 days ago

        newapollo​  I'm pretty sure that would just delete the secondary email from that VM webmail account.  It wouldn't delete the underlying email account.  Currently there no longer seems to be a way for the user to delete accounts.

  • meld51's avatar
    meld51
    On our wavelength
    28 days ago

    Well I'm saddened by this reduction in service. What a shame.

    I created secondary email addresses because my primary address was pwned. I think I'm right in saying that I cannot change my primary address. I no longer use it and I have mostly moved away from VM. I think it's time to find a new ISP.

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      28 days ago

      You don't need to change ISP just because of email issues. Indeed the advice is always to have an email provision that is independent from your ISP.

  • meld51's avatar
    meld51
    On our wavelength
    21 days ago

    Well it seems obvious that VM/O2 don't want to supply an email service anymore, so it's time to move elsewhere for that.

    Note that I needed a secondary mail address because my primary address was pwned. Another reason to move on.