Forum Discussion

craib's avatar
craib
Tuning in
10 hours ago

When I login to any of my Virgin or NTLWorld emails on my phone I am being asked for the IMAP password

I am aware of the Virgin requirement that, at least, NTL customers need to set up an IMAP password but am concerned as how that will be used by Virgin as I have a POP email system. 

I have several active NTLWorld email addresses and some Virgin ones. When I login to any of my Virgin or NTLWorld emails on my phone I am being asked for the IMAP password for more and more of my email addresses. Initially this request only applied to my principal email address. 

I understand from Virgin that these passwords are required for security purposes. II already have one non-Virgin email address which Virgin said was required for security purposes  

Does this requirement for IMAP passwords mean that I need to set up a different IMAP password for each email address and how am I going to be asked to use these new passwords?

 

Has Virgin issued some guidance on how best to go about setting up these new passwords and when they will have to be used?

Apologies if this is old news but I have a growing concern that Virgin want rid of, at least, their NTLWorld customers and fear that this is another step in the road to make us give up using them?

Can you help me, please?

Many thanks.

 

2 Replies

  • goslow's avatar
    goslow
    Alessandro Volta
    10 hours ago

    IMAP and POP are two different ways of handling emails. IMAP keeps a copy of messages on the server to allow them to be synchronised across different devices. POP downloads emails from the server onto your device. AFAIK, VM allows both methods.

    Are you thinking about an 'app password' (which is a security requirement VM has imposed for setting up email via an email client such as Outlook, Thunderbird etc.)?

    You generate the app password from within 'My Virgin Media' for each mailbox.

    It is certainly true that VM has been taking very strong measures to close down as many redundant and out-of-use mailboxes as possible. You can draw your own logical conclusions about what this means for the long term future of VM email.

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      10 hours ago
      goslow wrote:

      It is certainly true that VM has been taking very strong measures to close down as many redundant and out-of-use mailboxes as possible. You can draw your own logical conclusions about what this means for the long term future of VM email.

      And lets not forget they have no longer been giving mailboxes for over 3 years now.  So, no new mailboxes, leavers mailboxes are purged.  Given normal customer churn, the mailbox count is slowly going down ...