I couldn't log in yesterday, but that wasn't unexpected as I have only been able to access my emails once a day for a while.
This morning the log in page is entirely different and I have to set everything up again. The problem is that the verifications aren't coming through.
Some prior notification would have been useful. I'm at a loss what to do without the text or email verifications.
[Mod - Currently under investigation]
So the OP posted 16hrs ago as of me typing this and NOT A PEEP from VM!
This is utterly CR*P service!!! Or rather zero service whatsoever!
'It's a free email service.... blahh blahh blaah' doesn't cut it either VM!
Are we going to get an answer or what?
It's not exactly free, though, is it? You can only sign up if you have a Virgin account.
Early afternoon following loads of attempts (and failures) I eventually got the new 2FA login to work. It wasn’t recognising my .ntlworld.com address and then also had several instances of non-receipt of verification codes to my mobile. I thought all was well, got a few confirmation emails to my .ntlworld.com inbox on the iPad email client.
Fast forward to this evening and just receiving error messages saying incorrect password (which I haven’t changed) and no emails to my .ntlworld.com account. My .virginmedia account was fine at 6pm, but that too is now showing error messages saying incorrect password. I can access both accounts through webmail, but not iPad or iPhone.
Can we please have some kind of acknowledgment from Virgin that there is an issue and when it is likely to be resolved?
Early afternoon following loads of attempts (and failures) I eventually got the new 2FA login to work. It wasn’t recognising my .ntlworld.com address and then also had several instances of non-receipt of verification codes to my mobile. I thought all was well, got a few confirmation emails to my .ntlworld.com inbox on the iPad email client.
Fast forward to this evening and just receiving error messages saying incorrect password (which I haven’t changed) and no emails to my .ntlworld.com account. My .virginmedia account was fine at 6pm, but that too is now showing error messages saying incorrect password. I can access both accounts through webmail, but not iPad or iPhone.
If you set a new password during the new VMO2ID sign in process then this is only for use with the My VM account and VM webmail. It does not change you email password for use with email apps on your iPhone or iPad. This password will be your existing one or an app generated 'four word' password if you have previously set one. The log in username remains your actual ntlworld.com email address.
old (pre 'four-word') password stopped working this morning on Windows LiveMail (configured to use POP3) on my PC and on iPad/iPhone Mail app (configured to use IMAP) - managed to swap over to the new (4-word) password on Windows Live Mail and can now send and receive.
BUT same change of password on iPad/iPhone only allows me to send (thru' SMTP) -- to me that means they've still f8cked-up the IMAP settings/server
I rang them last night, there is an issue with an update, I was told it would be resolved within 24 hours, not very helpful if you are a business !! my last email came in at 4.30pm yesterday, none since, hopefully it will be sorted at some point today.
It would be helpful if we could get an informed description of the problem from a VM expert, and what we really need to do (if anything !) to have access to our Virgin mail.
I too managed to contact the help desk (abroad) and what little I could understand is the admitted fault will be fixed in 24 hours (that was early on the 14th. July) I only use a PC, not a smart phone, and the incorrect log-in screen asking for more information and identity conformation that is not for the old V mail log -in from pre O2 days, but seems to be signing you to the linked companies, VM/O2 which surely is a whole new ball game that is not necesssary to most of us that just want the original stand-alone V-mail ?
I can't log onto MY Virginmedia account to check my Bills and other facilities, and for an old geezer pushing 80, .... it's getting stressful.
Managed to get Windows Live Mail (Outlook?) on Win10 working with new VMO2_ID '4-word' password - seem to be able to send and receive.
But with the same settings (https://www.virginmedia.com/help/broadband/manage-email-account) on both iPad and iPhone I can send but NOT receive
