Forum Discussion

Zammie21's avatar
Zammie21
On our wavelength
2 years ago

Week Long Email Problems.

Evening Guys,

I think its fair to say that a lot of us have had a hugely difficult week,because of issues we have all had,with RECEIVING(sending email has been effected)emails.

"As of right now how are things with your inbox,are you back up and running and receiving the correct amounts of email without the technical woes of the last week,or are you still suffering?"

6 Replies

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    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      2 years ago

      Zammie21 For info there is a time limited edit window during which you can edit a post to make corrections.  Click on the down arrow to see the options which will include edit reply during the time allowed.

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    2 years ago

    Zammie21 In my case I have had no issues in the last week with receiving emails to my Virgin media email addresses which includes blueyonder addresses as well.

    As I understand it the fault that was affecting a small number of VM customers was resolved over the weekend. 

    • Zammie21's avatar
      Zammie21
      On our wavelength
      2 years ago

      You've been lucky then,Graham_A.

      Given the amount of people that were peppering the forum over the past week all with the same story of woe,the problem impacted peoples incoming emails,on several fronts.

      For me,missed doctors appointment,a missing holiday receipt from Tui,and multiple emails from Amazon.

      And given I am still dealing with my mums estate who recently passed,I REALLY do hope that I'm not missing any very important emails.

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        2 years ago

        Zammie21 I'm not sure that luck comes into it.  I changed time critical accounts to non VM email addresses several years ago.

        I would be cautious about extrapolating the number of people affected with the number of posts on this forum.  Generally people only come here when they have an issue.

        Also, as VM stopped issuing new email accounts two years ago the number of accounts still open is limited.  

  • greig2000_uk's avatar
    greig2000_uk
    On our wavelength
    2 years ago

    Oh everything was sorted 11 hours ago Zammie21, just that no one was informed, the pinned thread was removed and slid way back to page 5

    https://community.virginmedia.com/t5/Email/Delayed-Emails-issue-Investigating/td-p/5521048

     

    and then this appeared last page of this thread:

    https://community.virginmedia.com/t5/Email/Emails-missing-since-Monday/td-p/5520379/page/3

    Hi Debsxx,

    Apologies for the ongoing inconvenience, we are still working on this and hope to get this resolved ASAP.