Hi Quondman 👋 thanks for getting back to us!
Sorry to hear you are still having some difficulties accessing your email.
In the first instance, please ensure you have an active My Virgin Media account 👉 virg.in/myVM set up for each email address you want access to. This is to ensure that you are able to generate 3rd party app passwords to use the email in clientmail apps such as 'outlook', 'Thunderbird' or 'Applemail'.
If you don't have a My VM account set up for the email address - please set one up. You can do this on the login page by registering. You can find more information about managing your account via My VM here 👉 https://www.virginmedia.com/help/billing-and-payments/manage-my-account - including instructions on managing your accounts (checking for any Administrative users and secondary My VM users).
If the issue is that you are not receiving any verification email, we can offer some support in re-sending this, or manually resetting the password for the My VM account for you. I will send you a PM to confirm a few account details so we can offer further support with this. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞