I have this same issue and have tried the advice given by Graham_A but still unable to add it to my Android. This is so frustrating as when I use my Gmail email address it just gives me emails that are in my Gmail account, not my Virgin Media one.
Hi lorrainemoreno,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
I've just replied to your other thread here: Can't sign in to VM account on Android since having to change to a Gmail email
Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.
Have a look at my reply on the other thread and stick with that one so we keep all the information in one place.
Thanks,
