Forum Discussion

Sarid6-3's avatar
Sarid6-3
Tuning in
9 months ago

VM Email Address

Does anyone know IF it’s possible to change or create a new VM email address? Mine is an NTLWorld.com address and it seems to be in the Dark Web, so ideally I would like to remove it and replace it c...
Graham_A's avatar
Graham_A
Very Insightful Person
9 months ago

Sarid6-3 That's an easy one to answer.  VM stopped issuing new email accounts in May 2022.

It has never been possible to change an existing email address.

  • Sarid6-3's avatar
    Sarid6-3
    Tuning in
    9 months ago

    Thanks Graham, so are my options to change my account email address to a non VM one or am I forced to continue with my present one and to continue using the additional security software measures to protect myself given my details are on the Dark Web and have the potential hacking?

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      9 months ago

      I would set up a new email address with an email provider such as Gmail or MS Outlook and use that going forward.  You will need a nim VM email address in any case if you ever want to change the password of your Ntlworld email address.

       

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      9 months ago

      Hi Sarid6-3

      Thanks for your post and welcome to our community.

      We're sorry to hear you have some concerns regarding the security of your account. 

      As the community have advised, we no longer issue new email addresses.

      If you're concerned your email address has been hacked, or has the potential to be, we can delete this.

      Please let us know if you would like us to close the NTL mail address and we can help further.