Try Forgotten your Password? | Reset Here | Virgin Media Be aware that the account password can only be used to sign into My Virgin Media or webmail and a separate App Password must be used with other email clients. To generate the App Password sign into My Virgin Media and select Account settings > Virgin Media Mail settings > Generate new App password
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This is not helpful - I am not trying to log into my primary email account from a 3rd party application but reset one of my secondary email logon passwords...
Primary email: [REMOVED]@virginmedia.com - I can logon fine to this account and can find no way to reset the password of the secondary email: [REMOVED]@virginmedia.com
This is necessary to set up [REMOVED]@virginmedia.com email account on a new mobile device - please provide specific details not just a link to potentially helpful post, thank you
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
Primary account can only delete secondary accounts, i.e. it cannot be used to reset secondary account password.
To manage the secondary account you must sign in using its authentication credentials; if you have forgotten its password then reset it here Forgotten your Password? | Reset Here | Virgin Media
You will need to generate the App Password, mentioned previously, for use with mobile device's mail application.
Hi GDyson1,
Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with resetting your secondary mailbox password!
If you're still needing assistance after our Community Member 用心棒 assisted, I'll be more than happy to help and see what I can do.
I'll send you a Private Message to confirm a few details, so please keep an eye out for an envelope at the top right corner of your Forum page. I'll be in touch soon.
Thank you.
