Forum Discussion

stephenbrowning's avatar
stephenbrowning
Dialled in
7 months ago

Virginmedia Mail system - POP3 server

Is the POP3 server down?  Send/Received failed late on Friday Morning and hasnt been available since.  This usually indicates Server failure as I havent made any changes to the Account settings which were working OK

Regards

Steve  

  • coenoby's avatar
    coenoby
    Very Insightful Person
    7 months ago
    stephenbrowning wrote:

    Is the POP3 server down? 

    It does not appear to be.

    I use Thunderbird and Outlook currently the VM IMAP and POP3 servers are picking up emails for me and the SMTP server is sending VM emails fine.

    For several days now a few people  on have been reporting delays with their VM emails being received but not that they cannot send or receive them.

    • What send / receive error messages is your email app or client reporting?
    • Are emails being received by your VM webmail account?
    • Can you send emails using your VM webmail account?

    Coenoby

    • stephenbrowning's avatar
      stephenbrowning
      Dialled in
      7 months ago

      Thank you.   My ntlworld account set up on Outlook using the POP server stopped receiving on Friday around 11am.  Account and password OK on other devices using IMAP. and logged in on VM webmail.

      Regards

      Steve 

      • stephenbrowning's avatar
        stephenbrowning
        Dialled in
        7 months ago

        Sorted.   Looked at the Virgin instructions.   

        For years, ever since I've had my ntlworld id the username has been firstname.lastname with the email id in a separate field.  Used to fail if I specified th eusername in Outlook as the email id. 

        I've just had to change the username to be the email id and the server now accepts authentication again.........

        Possibly a change in Outlook?......  

        Regards

        Steve