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Dan_In_Stoke's avatar
Dan_In_Stoke
On our wavelength
12 months ago

Virginmedia email web app - 403 FORBIDDEN

Since about 2pm I can't get access to my virgin media emails. The web app site just says "FORBIDDEN"

Signed out, signed in, clear cache, changed browsers (Edge /Chrome) change devices (PC / Ipad with safari and Chrome) exactly the same result

What gives ?...how can I check for urgent emails ?

Price has gone UP but service gone DOWN...

9 Replies

  • Dan_In_Stoke's avatar
    Dan_In_Stoke
    On our wavelength

    I've tried again this morning, 
    Still nothing just a page saying 

    Forbidden

    Logged out, cleared my browser cache, still the same.

    • Dan_In_Stoke's avatar
      Dan_In_Stoke
      On our wavelength

      Anyone have any ideas what is happening, I've had work colleagues ringing to ask my why I've not replied to important emails.

  • Dan_In_Stoke's avatar
    Dan_In_Stoke
    On our wavelength

    Another day and still same.
    25mins on the phone talking to someone and "they need to pass me to another department"....before they cut me off and the line went dead.
    Waste of time

    • Ashleigh_C's avatar
      Ashleigh_C
      Icon for Forum Team rankForum Team

      Hi there Dan_In_Stoke 

      Thank you so much for your post and welcome back to the forums, it's great to have you back. 

      I am so sorry to hear that you have been facing this issue with your email. Can I just ask if you are trying on both web and client mail? 

      • MLS2's avatar
        MLS2
        Joining in

        I am having same issue, can you please advise how this can be sorted? 

  • Dan_In_Stoke's avatar
    Dan_In_Stoke
    On our wavelength

    As per my initial message, trying to access my email via the virgin media website.

    I have several important medical and financial emails I keep in folders I can't access, as well as work colleagues saying I've not replied to emails they have sent.

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team

      Thanks for coming back to us. 

      I'll send you a PM now.